Account services director

The Account services director reports to the Chief executive officer (CEO). We are looking for a passionate individual known for their unifying leadership and strong ability to manage priorities. You are / have: A natural leader capable of elevating your team's expertise and practice; A structured individual who is agile in the face of change, with a big-picture view of agency challenges; A proactive mindset, always seeking opportunities to enhance service offerings and optimize workflows.

Office:
Québec
Status:
Full-time
Experience:
Minimum of eight (8) years of experience in account services, marketing, or communications, including at least two (2) years in a management role;

Status

Full-time
Salary to be discussed based on experience

Requirements

Bachelor’s degree in Business Administration, Communications, Marketing, or a related field;
Minimum of eight (8) years of experience in account services, marketing, or communications, including at least two (2) years in a management role;
Excellent command of French, both spoken and written.

Roles and Responsibilities

Team Management

Lead, mentor, and support a team of account management professionals, acting as a key resource person.
Ensure fluid communication, knowledge transfer, and best-practice sharing within the department.
Manage resource allocation across accounts based on priorities, capacity, deadlines, and workload.
Standardize and optimize departmental procedures and workflows.
Help elevate account service standards across the team.
Propose relevant and innovative solutions to address various operational challenges.
Participate in the recruitment of account management team members, from defining hiring needs to candidate selection.
Actively participate in the performance management cycle for the digital team.
Foster cross-departmental synergy and communication.
Contribute to the continuous analysis and improvement of departmental processes, tools, and templates.
Explore new opportunities to expand and enhance the agency's service offering.
Ensure compliance with internal policies, agency processes, and professional standards within the team.

Account Leadership

Build and maintain strong, lasting relationships with clients and partners.
Collaborate closely with clients and creative teams to ensure project progress aligns with established plans.
Oversee, coordinate, and guarantee the overall quality of service delivery to clients.
Develop service proposals, from initial concept design through client presentation.
Manage agreements and strengthen relationships with external collaborators.
Ensure adherence to production standards, budgets, and timelines.

Required Skills and Personal Qualities

Highly developed organizational and planning skills.
Autonomy, initiative, and a strong sense of accountability.
Proven ability to delegate, prioritize, and manage multiple projects simultaneously.
Strong problem-solving and decision-making skills in a fast-paced, evolving environment.
Inspiring leadership style with the ability to foster trust, engagement, and accountability.
Ability to work under pressure and adapt priorities under tight deadlines.
Excellent communication skills, strong powers of persuasion, and exceptional interpersonal skills.