Privacy policy

At Imédia, we’re committed to the protection of your personal information and your privacy. In accordance with the provisions of the Act respecting the protection of personal information in the private sector (Quebec), this privacy policy explains how we collect, use, disclose, and protect your personal information.

1. Collection of personal information

We collect personal information in various ways:

When you use our services:

  • Your first name, last name, address, phone number, and email address

  • Financial or payment information

  • Any other information you choose to provide to us

When you visit our website:

Usage data when you interact with our website (when cookies have been accepted):

  • Geolocation

  • Device information

  • Browser used

  • Pages visited

  • Performance tracking data

  • Time spent on a page

When you interact with us through various channels (email, phone, and social media):

  • First name and last name

  • Phone number

  • Email address

  • Any other information necessary for proper follow-up on your request

2. Use of personal information

We use your personal information to:

  • Provide the services you have requested

  • Follow up on inquiries

  • Manage your media purchase transactions

  • Enhance and personalize your experience with our services

  • Make improvements to our website

  • Activate marketing actions

3. Disclosure of personal information

Your personal information may be disclosed in the following cases:

  • To third-party services such as business partners and subcontractors, to carry out administrative follow-up and provide the services you have requested, for example:

    • Customer relationship management (CRM) system

    • Digital and traditional advertising delivery services

    • Printers

    • Video and motion production firms

    • Photographers

    • Translation and linguistic revision companies

  • In compliance with applicable legislation or in response to instructions from competent authorities such as legal entities, government entities, or judicial decisions

  • To protect our rights, privacy, security, or property, as well as yours

4. Security of personal information, retention, and destruction

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the implementation of technical, physical, and administrative security protocols. Additionally, we have established retention and deletion guidelines for each category of collected data to prevent unnecessary data retention when its use is no longer necessary.

5. Request for the limitation, correction, modification, or deletion of personal data

You have the option to restrict the collection, use, disclosure, and deletion of your personal data by contacting us via our contact form. However, please note that in certain situations, the collection, use, and/or communication of this personal data are necessary to access our services.

6. Role and responsibilities of employees at Imédia

At our company, the commitment of Imédia employees to properly manage collected and retained personal information is very important.

We consider the protection of our clients' and partners' personal data as a priority. Each employee is entrusted with the responsibility to handle personal information in accordance with current privacy legislation. This entails using data ethically and securely. Access is limited to employees who need it to do their jobs.

Our employees are required to follow internal policies and procedures regarding data protection, particularly concerning the collection, transmission, storage, and destruction of personal information. Any actions or behaviours that could jeopardize the security or confidentiality of this data are strictly prohibited.

7. Privacy policy updates

We reserve the right to update this privacy policy to communicate changes to our regulations in this regard. The date of the last update will be indicated at the top of the policy.

8. Contact us

If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact the Personal Information Protection Officer:

Jamie Audy Marchessault, Chief Executive Officer
jamie@firmecreative.com, Phone: 418-527-6260, ext. 101
305 boul. René-Lévesque ouest, G1S 1S1, Qc., Québec